Help with My Wheel

Problems accessing the Wheel 'O Yum

This page tries to help if you are experiencing one or more of the following situations:
  • The Wheel 'O Yum loads but it reports "Unable to connect to server"
  • Nothing happens when I try to administer or join a wheel
There are two likely causes for these problems: If nothing happens when you try to administer or join a wheel and you are using the Firefox web browser, see this help announcement.

A missing or inadequate version of Java

Your web browser needs to support version 1.4 or later of Java.
Please review your system meets WheelOYum.com's requirements and verify Java is installed, working, and compatible for use with the Wheel 'O Yum.

One or more network related restrictions

The most probable network restrictions are proxy servers and port blocking.

Auto-detect Proxy Settings

The current version of Sun's Java Plugin does not support auto-detection of proxy servers.
If your web browser is configured to auto-detect proxy server settings, contact your system administrator for the static values.

Firefox Proxy Settings
Internet Explorer Proxy Settings

Firefox icon Firefox Proxy Settings

Firefox proxy settings dialog To work around the problem, change your browser to use manual proxy settings. Contact your system administrator for help with the values to use.

Firefox proxy settings dialog If you are using Firefox and your connection settings are configured as illustrated to the right, you may encounter problems using the Wheel 'O Yum.

 

Internet Explorer icon Internet Explorer Proxy Settings

Internet Explorer proxy settings dialog To work around the problem, change your browser to use manual proxy settings. Contact your system administrator for help with the values to use.

Internet Explorer proxy settings dialog If you are using Microsoft Internet Explorer and your connection settings are configured as illustrated to the right, you may encounter problems using the Wheel 'O Yum.

 

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Contact us if you need additional help.

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